troubleshooting.rst 917 B

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  1. Common Setup Issues
  2. ===================
  3. macOS Issues
  4. ------------
  5. * If you are getting an error message like so: ``Authentication with cloud provider failed: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:749)``
  6. then this indicates that you are probably using a newer version of Python on
  7. macOS. Starting with Python 3.6, the Python installer includes its own version
  8. of OpenSSL and it no longer uses the system trusted certificate keychains.
  9. Python 3.6 includes a script that can install a bundle of root certificates
  10. from ``certifi``. To install this bundle execute the following:
  11. .. code-block:: bash
  12. cd /Applications/Python\ 3.6/
  13. sudo ./Install\ Certificates.command
  14. For more information see `this StackOverflow
  15. answer <https://stackoverflow.com/a/42583411/1419499>`_ and the `Python 3.6
  16. Release Notes <https://www.python.org/downloads/release/python-360/>`_.